![]() Q: I'm unable to install the game due to "damaged files." What can I do?Ī: This was an error happening pretty frequently, so this is one of the solutions: Also, playing games in Pokémon.com can net you up to 20 coins per week. How can I get more?Ī: You get a coin for every match you play in the game, and extra rewards(including coins) come if enough time has passed before the game finished. When you redeem a pack/deck, that product will be available in the "Packs" section of your collection. Q: How do I redeem codes and how do I access their content?Ī: You redeem your codes in the "Redeem" section of the store. There you can use an array of filters to sort them. If updating the driver doesn't solve the issue, then you should change your graphics card or computer.Ī: Your cards show up in the "Collection" section. Why is that?Ī: That means that your graphics card driver might be outdated. Q: When I open up the game, all I see are purple-colored blocks and the cards don't show up. Change it there and the one in PTCGO will match it. How can I change it?Ī: The avatar you use on PTCGO is the same one as in Pokémon.com. ![]() Q: The avatar I have is not of my liking. Be aware that if you change any details in the site, it will be changed in the client as well. Where can I see it?Ī: Your Log In information is the same one you use to enter Pokémon.com. Q: I don't know what's my Log In information. Share videos containing gameplays, playtests or the like.Ĭommon things that you may be experiencing are:.All trades/request must be done via Private/Profile Messages. Look for other members willing to battle you in the game.Discuss things like card availability, the client's functions and features, etc.Ask for troubleshooting to see if a fellow member can give you a hand.Ask general questions about TPCi's official gaming client.This is The Pokémon Trading Card Game Online Discussion & Troubleshoot Thread.
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